Grievance Redressal Cell(Students)

Role & Functions of the Committee

1. Overall Leadership – Supervises the functioning of the Student Grievance Redressal Cell ensuring fairness, transparency, and timely redressal.
2. Policy & Compliance – Ensures adherence to UGC regulations, institutional policies, and grievance management guidelines.
3. Meeting Oversight – Convenes meetings, sets agenda, allocates responsibilities, and ensures timely follow-up actions.
4. Review & Monitoring – Periodically reviews registered grievances and monitors the status of pending cases.
5. Decision Authority – Approves final decisions and action taken on grievances after committee discussion.
6. Communication – Coordinates with Principal, departments, administrative units and stakeholders for grievance resolution.
7. Documentation Supervision – Ensures proper maintenance of grievance registers, evidence records, meeting minutes, and action taken reports.
8. Student Welfare Support – Ensures a supportive, discrimination-free, and student-friendly grievance environment.
9. Case Investigation – Collect statements, verify documents, examine facts, and participate in inquiry processes.
10. Confidentiality Assurance – Maintain privacy and protect the identity and dignity of students filing grievances.
11. Counselling & Support – Provide basic guidance, counselling, and emotional support to aggrieved students when required.
12. Data & Documentation Support – Assist in maintaining complaint records, evidence files, and meeting documentation.
13. Follow-up & Monitoring – Ensure timely follow-up on grievances and communicate updates to concerned students.
14. Awareness Activities – Conduct orientation programs about grievance mechanisms, anti-ragging policies, and student rights.
15. Coordination with Departments – Liaise with faculty, administrative staff, exam cell, hostel-in-charge, and other sections for quick resolution.
16. Provide a transparent, accessible, and student-friendly mechanism for grievance submission.
17. Address issues related to academics, examinations, fees, facilities, discipline, harassment, or administrative lapses.
18. Ensure time-bound investigation and redressal of complaints.
19. Ensure the campus environment remains safe, supportive, and conducive to student well-being.